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FAQ: Frequently Asked Questions

How can I contact you?

CLICK HERE to email us. 

 

How do I subscribe to your newsletter?

CLICK HERE: Sign Up For My VIP Newsletter: "From The Studio" (mailchi.mp)

 

What materials do you use in your artwork and shipping?

For artwork, all materials, including adhesives and frames are archival and acid-free, therefore assuring that the work will remain in its original condition. Due to the nature of my work being three-dimensional, all pieces are framed to prevent damage. The frames are high quality white wood. To preserve the shadow box effect, we invest in museum-quality non-glare acrylic to cover each piece.

 

For shipping, packaging materials have been carefully selected to reduce environmental impact while ensuring your artwork arrives in perfect condition. Plastics are kept to a minimum. All packing materials are a mixture of recycled, recyclable, or biodegradable materials.

 

Do You Take Commissions?

Yes ,we do, if circumstances allow. If you are interested in a commission, please CLICK HERE to contact me, so we can discuss it. We will also share our Artist Commission Agreement if we determine the project is viable.

 

Will I receive a Certificate of Authenticity with my artwork?

Yes! In addition to your artwork, you will receive a folder with the following:

  • Certificate of Authenticity

  • Artist Profile

  • The story / inspiration behind your artwork

  • Care Instructions

  • Artist Contact Information

 

When will I receive my purchase?

  • For original artwork, you can expect to receive your purchase in one – two weeks.

  • For prints, expect to receive your print(s) within two – three weeks (this option coming soon).

 

If my purchase is a GIFT, how will the recipient know it’s from me?

If you’re purchasing the art as a gift, please use the recipient’s address during your check out, unless you’re the recipient who will deliver the gift directly.

 

If we are shipping directly to the recipient, we are happy to include a note card on your behalf. Simply contact us at deborahwperlman@gmail.com and write your name and the gift message. We'll add a gift card with your message in the package.

 

What is your Return Policy?

Original Artwork Return Policy

  • We have a five-day return policy, which means you have FIVE days after receiving your item to request a return. If damaged, please contact me within 48 hours of receipt.

 

  • To be eligible for a return, your artwork must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 

  • To start a return, please CLICK HERE to contact me.  If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

  • You are responsible for return shipping costs unless you are returning an item because it was damaged, or it wasn’t the item you ordered (in which case we will pay for shipping). However, you will need to provide proof of damage or loss before we will cover the cost of return shipping.

 

  • We';; notify you once I’ve received and inspected your return. You’ll be automatically refunded on your original payment method.

 

 

Print Return Policy (prints available soon!)

  • Unless the print was damaged or lost in shipping, prints are not returnable.

  • If you discover any damage, please CLICK HERE to contact us regarding a reorder. If lost, once we have determined that the package was lost in shipping, We will reorder it and ship it to you free of charge.

 

What is your shipping procedure and associated policies?

We ship within the continental U.S. free of charge. For international shipping, the buyer pays for shipping. Please contact me and I’ll will get a quote from the shipper and share that with you for your approval.

 

We use FedEx for shipping artwork but would also use UPS in certain circumstances. Both shippers are reliable and do a good job.

 

Shipping your artwork includes covering the cost of the ‘declared value’ of the artwork. The declared value of a package represents the shipper’s maximum liability in connection with the shipment of that package, including, but not limited to, any loss, damage, delay, or problematic delivery relating to that shipment. If the retail value of the artwork surpasses the shipper’s declared value limit, we purchase additional shipping insurance.


Please inspect your order as soon as you receive it and CLICK HERE to contact us immediately if the item is damaged or if you receive the wrong item, so we can make it right.

Did we answer all of your questions? 

Feel free to contact us with additional questions or comments.  CLICK HERE to send your message. 

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